IntelliMate | Europe Privacy Policy

For individuals outside the European Economic Area, United Kingdom, and Switzerland, you can read this version of our Privacy Policy.

We at IntelliMate (together with “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data that we collect from or about you when you use our website, applications, and services (collectively, “Services”).

This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

1. Personal Data we collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:

Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment information, and transaction history (collectively, “Account Information”).
User Content: We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and other content you upload, such as files, depending on the features you use.
Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).
Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity or age (collectively, “Other Information You Provide”).

Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
Usage Data: We collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
Location Information: We may determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device’s GPS.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. If you use our Services without creating an account, we may store some of the information described in this policy with cookies, for example to help maintain your preferences across browsing sessions.

Information We Receive from Other Sources: We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services. We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services.

2. How we use Personal Data

We may use Personal Data for the following purposes:

To provide, analyze, and maintain our Services, for example to respond to your questions for IntelliMate;
To improve and develop our Services and conduct research, for example to develop new product features;
To communicate with you, including to send you information about our Services and events, for example about changes or improvements to the Services;
To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services;
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, IntelliMate, or third parties.

We may also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.

As noted above, we may use Content you provide us to improve our Services.

3. Disclosure of Personal Data

We may disclose your Personal Data in the following circumstances:

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety monitoring services, email communication software, web analytics services, payment and transaction processors, and other information technology providers. Pursuant to our instructions, these parties will access, process, or store Personal Data only in the course of performing their duties to us.
Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
Affiliates: We may disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with IntelliMate. Our affiliates may use this Personal Data in a manner consistent with this Privacy Policy.
Other Users and Third Parties You Interact or Share Information With: Certain features allow you to interact or share information with other users or third parties. For example, you can share IntelliMate conversations with other users.
You can also send information to third-party applications. Information you share with third parties is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.

4. Retention

We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:

Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
The amount, nature, and sensitivity of the information;
The potential risk of harm from unauthorized use or disclosure;
Any legal requirements that we are subject to.

5. Your rights

You have the following statutory rights in relation to your Personal Data:

Access your Personal Data and information relating to how it is processed.
Delete your Personal Data from our records.
Rectify or update your Personal Data.
Transfer your Personal Data to a third party (right to data portability).
Withdraw your consent — where we rely on consent as the legal basis for processing at any time.
Object to our processing of your Personal Data for direct marketing at any time.
Object to how we process your Personal Data when our processing is based on legitimate interests.

You can exercise some of these rights through your IntelliMate account. If you are unable to exercise your rights through your account, please submit your request through privacy@intellimate.net.

We hope that we are able to address any questions or concerns you may have. If you have any unresolved complaints with us or our Data Protection Officer, you can reach out to privacy@intellimate.net.

A note about accuracy: Services like IntelliMate generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that IntelliMate output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests through privacy@intellimate.net, and we will consider your request based on applicable law and the technical capabilities of our models.

6. Children

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to IntelliMate through the Services, please email us at privacy@intellimate.net. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.

7. Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

8. Legal bases for processing

The table below describes the legal bases we rely on to process Personal Data, depending on the processing activity.

Purpose of processing	Type of Personal Data processed	Legal basis
To provide, analyze, and maintain our Services	Account Information User Content Communication Information Other Information You Provide Log Data Usage Data Device Information Location Information Cookies and Similar Technologies	Where necessary to perform a contract with you, such as processing a user’s prompts to provide a response.
To improve and develop our Services and conduct research	Account Information User Content Communication Information Other Information You Provide Data We Receive From Other Sources Log Data Usage Data Device Information Cookies and Similar Technologies	Where necessary for our legitimate interests and those of third parties and broader society, including in developing, improving, or promoting our Services.
To communicate with you, including to send you information about our Services and events	Account Information Communication Information Social Media Information Other Information You Provide Log Data Usage Data Device Information Cookies and Similar Technologies	Where necessary to perform a contract with you, such as processing your contact information to send you a technical announcement about the Services. Your consent when we ask for it for specific marketing communications.
To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services	Account Information User Content Communication Information Social Media Information Other Information You Provide Data We Receive From Other Sources Log Data Usage Data Device Information Cookies and Similar Technologies	Where necessary to comply with a legal obligation. Where not under a specific legal obligation, where necessary for our legitimate interests and those of third parties, including protecting our Services from abuse, fraud, or security risks.
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, IntelliMate, or third parties	Account Information User Content Communication Information Social Media Information Other Information You Provide Data We Receive From Other Sources Log Data Usage Data Device Information Cookies and Similar Technologies	Where necessary to comply with a legal obligation (for example retaining transaction information to comply with record-keeping obligations). Where not under a specific legal obligation, where necessary for our legitimate interests and those of third parties and broader society, including protecting rights, safety, and property.

9. Data transfers

IntelliMate processes your Personal Data on servers located outside of the EEA, Switzerland and the UK for the purposes described in this Privacy Policy. This includes processing and storing your Personal Data in our facilities and servers in the United States. While data protection law varies by country and these countries may not offer the same level of data protection as your home country, we apply the protections described in this policy to your Personal Data regardless of where it is processed.

10. Changes to the privacy policy

We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.

11. How to contact us

Please contact support@intellimate.net if you have any questions or concerns not already addressed in this Privacy Policy. Alternatively, you can write to us at privacy@intellimate.net.